Job description

?     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

?     Posts transactions to guest and master accounts

?     Reviews guest account balance, ensuring that payment is secured

?     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

?     Reviews arrivals and blocks special requests

?     Processes required reports, including down time, high balance, etc.

?     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

?     Handles guest requests and concerns in courteous and efficient manner

?     Coordinates the delivery of guest services by other hotel departments and outside businesses

?     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

?     Prepares guest amenities, and ensures delivery in a timely manner

?     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

?     Handles check-out procedures swiftly and accurately and assists guests on departure.

?     Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

?     Stores guest luggage

?     Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

?     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

?     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

?     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

?     Operates the franchise terminal and performs designated maintenance tasks 

?     Maintains procedures for credit control and handling of financial transactions

?     Maintains guest safety & privacy by adhering to established procedures

?     Issues safety deposit boxes for guest use, following security protocol

?     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

?     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

?     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

?     Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

?     Assists with the relocation of guests, when necessary

?     Assists other departments during slow periods

?     Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

?     Transfers charges and deposits to master accounts.

?     Closes necessary accounts at month end.

?     Prepares final reports of all daily revenue summaries.

?     Posts all room and tax revenues and late charges, including No-Shows.

?     Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

?     Changes system date.

?     Follows all company policies and procedures as outlined in Policy Manual.

?     Responsible for Life Safety Procedures and equipment

?     Participates (at some properties) in Manager on Duty schedule.

?     Additional duties may be added at any time at the discretion of management. 

Introduction:

We are seeking a skilled and experienced Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Introduction:

We are seeking a skilled and reliable Maintenance Engineer to join our team and provide maintenance and repair services to our facility. The Maintenance Engineer will be responsible for performing a variety of tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility. The successful candidate will have strong problem-solving and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Perform a variety of maintenance and repair tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility

• Identify and troubleshoot issues with equipment and systems, and make necessary repairs

• Perform routine inspections and maintenance to ensure the facility is in good working condition

• Maintain accurate and up-to-date records of maintenance and repair activities

• Communicate effectively with other team members and management to ensure timely completion of tasks

• Other duties as assigned

Qualifications:

• Minimum of 3 years of experience as a maintenance supervisor or in a similar role

• Skilled in a variety of maintenance and repair tasks, including electrical, plumbing, and HVAC

• Strong problem-solving and communication skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Valid driver's license and reliable transportation are a plus

Perks:

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a skilled and reliable Maintenance Supervisor to join our team and provide maintenance and repair services to our facility. The Maintenance Supervisor will be responsible for performing a variety of tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility. The successful candidate will have strong problem-solving and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Perform a variety of maintenance and repair tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility

• Identify and troubleshoot issues with equipment and systems, and make necessary repairs

• Perform routine inspections and maintenance to ensure the facility is in good working condition

• Maintain accurate and up-to-date records of maintenance and repair activities

• Communicate effectively with other team members and management to ensure timely completion of tasks

• Other duties as assigned

Qualifications:

• Minimum of 3 years of experience as a maintenance supervisor or in a similar role

• Skilled in a variety of maintenance and repair tasks, including electrical, plumbing, and HVAC

• Strong problem-solving and communication skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Valid driver's license and reliable transportation are a plus

Perks:

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Job Summary:
The Houseman & Shuttle Driver is responsible for maintaining the cleanliness and overall appearance of assigned hotel areas while also providing safe and reliable transportation for guests. This dual role ensures guest comfort and satisfaction by adhering to brand standards for cleanliness and providing courteous shuttle service to approved locations.

Essential Job Duties:

Shuttle Responsibilities:

• Safely transport guests and approved passengers to designated drop-off and pick-up locations.

• Conduct a pre-shift vehicle safety inspection using a checklist.

• Ensure hands-free device connectivity before starting each shift.

• Maintain vehicle cleanliness by removing trash and performing light cleaning.

• Monitor and maintain necessary service records, including mileage logs.

• Keep the gas tank at an appropriate level and replenish as needed.

• Comply with all traffic laws, regulations, and company policies regarding vehicle operation.

• Warmly greet passengers as they enter/depart the vehicle.

• Ensure all passengers complete the passenger log before departure.

• Offer water to passengers during warm months and assist with luggage as needed.

• Optimize pick-up and drop-off schedules for efficiency.

• Support other hotel departments as needed during downtime.

• Perform additional duties as assigned by management.

Houseman Responsibilities:

• Pick up debris, sweep, dust, vacuum, and clean common areas, restrooms, and exterior spaces.

• Restock and inspect public areas, replacing expired or damaged marketing collateral.

• Wipe door frames, windowsills, walls, baseboards, and arrange furniture properly.

• Clean and disinfect appliances, equipment, furniture, and high-dust artwork.

• Clean mirrors, windows, vent covers, and glass doors.

• Vacuum hallways and common areas.

• Turn in all lost and found articles immediately.

• Perform additional duties as assigned by management.

Qualifications:

• Valid driver’s license with a clean driving record.

• Ability to operate a shuttle vehicle safely and responsibly.

• Strong customer service and communication skills.

• Physical ability to lift, move, and clean as required by housekeeping duties.

• Previous experience in housekeeping, janitorial, or driving roles is preferred.

• Flexibility to work various shifts, including weekends and holidays.

MUST BE BILINGUAL.