?     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

?     Posts transactions to guest and master accounts

?     Reviews guest account balance, ensuring that payment is secured

?     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

?     Reviews arrivals and blocks special requests

?     Processes required reports, including down time, high balance, etc.

?     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

?     Handles guest requests and concerns in courteous and efficient manner

?     Coordinates the delivery of guest services by other hotel departments and outside businesses

?     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

?     Prepares guest amenities, and ensures delivery in a timely manner

?     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

?     Handles check-out procedures swiftly and accurately and assists guests on departure.

?     Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

?     Stores guest luggage

?     Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

?     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

?     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

?     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

?     Operates the franchise terminal and performs designated maintenance tasks 

?     Maintains procedures for credit control and handling of financial transactions

?     Maintains guest safety & privacy by adhering to established procedures

?     Issues safety deposit boxes for guest use, following security protocol

?     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

?     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

?     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

?     Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

?     Assists with the relocation of guests, when necessary

?     Assists other departments during slow periods

?     Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

?     Transfers charges and deposits to master accounts.

?     Closes necessary accounts at month end.

?     Prepares final reports of all daily revenue summaries.

?     Posts all room and tax revenues and late charges, including No-Shows.

?     Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

?     Changes system date.

?     Follows all company policies and procedures as outlined in Policy Manual.

?     Responsible for Life Safety Procedures and equipment

?     Participates (at some properties) in Manager on Duty schedule.

?     Additional duties may be added at any time at the discretion of management. 

Performs routine duties in the cleaning and servicing of any area which may be assigned;

supplies area with items which are required for the convenience and comfort of the guest.

JOB DUTIES

Cleans drink and vending machines and all surrounding areas.

Empties all trash receptacles and ashtrays in corridors and public areas.

Cleans all outside area walkways; sweeps stairways and landings; cleans railings and

washes all EXIT doors.

Cleans public restrooms.

Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for

window cleaning using dates as record.)

Cleans elevators, tracks, chrome, and stainless steel at each landing.

Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.

Wipes baseboards, railings, telephones, walls, vending areas, exit doors.

Collects soiled linen from Room Attendant carts and delivers to area assigned.

Vacuums all inside corridors and shampoos carpets.

Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in

checking supplies, opening cartons, and placing supplies neatly on shelves.

Assists in making beds and cleaning rooms (flips mattresses periodically when necessary),

as instructed by Housekeeper.

Delivers room service and picks up room service trays when needed, where applicable.

Delivers cribs and rollaway beds to guest rooms.

Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as

necessary, cleans workout facilities.

Reports to Housekeeper any necessary information.

Removes dirty linen.

Inspects exterior of building including parking lot for trash, empties receptacles, removes

cigarette butts.

Inspects marketing collateral, replacing expired or damaged items.

Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using

approved cleaning chemicals.

Cleans mirrors, windows, vent cover, glass doors.

Reports items that require repair or additional cleaning to the appropriate

person/department.

Restocks housekeeping cart.

Vacuums hallways.

Turns in all lost and found articles immediately as per proper procedure.

Operates a light vacuum cleaner

Collects soiled linen from Room Attendant carts and delivers to area assigned.

Collects trash from Room Attendant carts, discarding them in main trash receptacle.

Assists in making beds and cleaning rooms (flips mattresses periodically when necessary),

as instructed by Housekeeper.

Assists with deep cleaning efforts including moving furniture, shampoo carpets.

Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening

cartons, and placing supplies neatly on shelves.

Assists engineer with handling items/equipment which require team lifting.

Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all

times.

Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they

come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns.

Seeks guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety,

security, or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of

attire, utilizing protective gear, and following safety procedures.

Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!

SKILLS/QUALIFICATIONS

Educational/Vocational Preparation:

Some high school education (grade 9) preferred

Additional Skills:

Ability to read and understand and communicate chemical labels, and Safety Data

Sheets, Instructions.

Ability to gain knowledge of applicable franchise standards and procedures.

Ability to complete applicable housekeeping forms and to communicate any problems

and/or unusual conditions to management

Ability to read and comprehend manuals

Ability to positively communicate with guests and co-workers.

Ability to work within scheduling guidelines.

Ability to work with minimal or no supervision

Ability to follow schedule and ability to perform physical labor.

Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

Requires ability to perform light to moderately heavy housekeeping duties using the

approved chemicals and equipment

Physical Demands:

Walking and Standing: 100%

Must be able to carry 50 lbs. up to 25 feet.

Lifting, Push/Pull: 90%

o Ability to lift up to 30 lbs. regularly.

o Must be able to lift 50 lbs. to the waist, chest, and above the head.

o Ability to push housekeeping or laundry cart regularly.

Sitting: none

Bending, Stooping, Reaching: 90% (throughout the entire shift).

o Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

Driving: none

Traveling: none

Environmental Conditions:

Inside: Protection from weather conditions, but not necessarily from temperature

changes.

Outside: Some exposure to weather conditions (cleans parking lot), may assist

maintenance during inclement weather.

Job Summary:
The Houseman & Shuttle Driver is responsible for maintaining the cleanliness and overall appearance of assigned hotel areas while also providing safe and reliable transportation for guests. This dual role ensures guest comfort and satisfaction by adhering to brand standards for cleanliness and providing courteous shuttle service to approved locations.

Essential Job Duties:

Shuttle Responsibilities:

• Safely transport guests and approved passengers to designated drop-off and pick-up locations.

• Conduct a pre-shift vehicle safety inspection using a checklist.

• Ensure hands-free device connectivity before starting each shift.

• Maintain vehicle cleanliness by removing trash and performing light cleaning.

• Monitor and maintain necessary service records, including mileage logs.

• Keep the gas tank at an appropriate level and replenish as needed.

• Comply with all traffic laws, regulations, and company policies regarding vehicle operation.

• Warmly greet passengers as they enter/depart the vehicle.

• Ensure all passengers complete the passenger log before departure.

• Offer water to passengers during warm months and assist with luggage as needed.

• Optimize pick-up and drop-off schedules for efficiency.

• Support other hotel departments as needed during downtime.

• Perform additional duties as assigned by management.

Houseman Responsibilities:

• Pick up debris, sweep, dust, vacuum, and clean common areas, restrooms, and exterior spaces.

• Restock and inspect public areas, replacing expired or damaged marketing collateral.

• Wipe door frames, windowsills, walls, baseboards, and arrange furniture properly.

• Clean and disinfect appliances, equipment, furniture, and high-dust artwork.

• Clean mirrors, windows, vent covers, and glass doors.

• Vacuum hallways and common areas.

• Turn in all lost and found articles immediately.

• Perform additional duties as assigned by management.

Qualifications:

• Valid driver’s license with a clean driving record.

• Ability to operate a shuttle vehicle safely and responsibly.

• Strong customer service and communication skills.

• Physical ability to lift, move, and clean as required by housekeeping duties.

• Previous experience in housekeeping, janitorial, or driving roles is preferred.

• Flexibility to work various shifts, including weekends and holidays.

MUST BE BILINGUAL. 

Introduction:

We are seeking a skilled and experienced Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Introduction:

We are seeking a skilled and reliable Maintenance Engineer to join our team and provide maintenance and repair services to our facility. The Maintenance Engineer will be responsible for performing a variety of tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility. The successful candidate will have strong problem-solving and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Perform a variety of maintenance and repair tasks, including electrical and plumbing repairs, HVAC maintenance, and general upkeep of the facility

• Identify and troubleshoot issues with equipment and systems, and make necessary repairs

• Perform routine inspections and maintenance to ensure the facility is in good working condition

• Maintain accurate and up-to-date records of maintenance and repair activities

• Communicate effectively with other team members and management to ensure timely completion of tasks

• Other duties as assigned

Qualifications:

• Minimum of 3 years of experience as a maintenance supervisor or in a similar role

• Skilled in a variety of maintenance and repair tasks, including electrical, plumbing, and HVAC

• Strong problem-solving and communication skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Valid driver's license and reliable transportation are a plus

Perks:

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Job description

Introduction:

We are seeking a skilled and experienced Assistant Manager to join our team and assist in the day-to-day operations of our business. The Assistant Manager will be responsible for managing a team of employees, overseeing the budget and financial performance of the company, and developing and implementing strategies for growth and success. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs.

Responsibilities:

• Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations

• Oversee the budget and financial performance of the company, including setting goals and monitoring results

• Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes

• Monitor market trends and adapt to changing business needs

• Communicate effectively with other team members and management

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience in a management role

• Strong leadership and problem-solving skills

• Ability to adapt to changing business needs

• Excellent communication and customer service skills

• Strong financial management skills

Perks:

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in a courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Additional duties may be added at any time at the discretion of management

Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food &

Beverage outlets. Adheres to specific Brand Standards as instructed.

JOB DUTIES

Separates linen according to classification, fabric and color

Counts all soiled linen and records the totals

Operates washers and dryers as per established procedures

Loads and unloads washers and dryers

Sorts out stained linen for soaking and re-washing

Folds, stacks, hangs and stores all laundered linen

Separates, counts and records damaged linen and places it in designated area

Records discarded linen in discard file

Cleans dryer filters as scheduled

Reports equipment malfunctions promptly to the supervisor

Keeps supplies and storage area orderly at all times

Cleans all equipment and work area daily.

Maintains par stock of laundry and cleaning supplies. Informs supervisor of supplies needed

Assists with monthly inventories

Prepares stationery and laundry bags for guest rooms

Processes and wraps glasses, if needed

Reports any hazardous conditions or malfunctions of equipment to management

Answers telephone and relays messages

Turns in lost and found items

Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all

times.

Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they

come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns.

Seeks guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety,

security, or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of

attire, utilizing protective gear, and following safety procedures.

Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!’

SKILLS/QUALIFICATIONS

Educational/Vocational Preparation:

Some high school education (grade 9) preferred

Experience:

Previous hotel laundry experience preferred; however, ability gained through 1+ years

related employment (customer service) or on-the-job training may substitute for food service

experience

Additional Skills:

Ability to learn and maintain franchise standards and procedures

Ability to follow schedule and ability to perform physical labor

Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

Must have ability to complete applicable housekeeping forms and to communicate any

problems and/or unusual conditions to management

Must have ability to positively communicate with guests and co-workers.

Must have ability to work within scheduling guidelines.

Physical Demands:

Walking and Standing: Frequently (for entire shift).

Must be able to carry 40 lbs. up to 25 feet.

Walking and Standing: 100%

o Must be able to carry 40 lbs. up to 25 feet.

Lifting, Push/Pull: 95%

o Ability to lift up to 25 lbs. regularly.

o Must be able to lift 40 lbs. to the waist, chest, and above the head.

o Ability to push laundry cart (up to 100 lbs.) regularly.

Sitting: none

Bending, Stooping, Reaching: 95% (throughout the entire shift).

o Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

Driving: none

Traveling: none

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

  
  

  Experience:

  • Minimum of 2 years hotel experience

  
  

Introduction:

We are seeking a skilled and experienced Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Job Summary:
The Houseman & Shuttle Driver is responsible for maintaining the cleanliness and overall appearance of assigned hotel areas while also providing safe and reliable transportation for guests. This dual role ensures guest comfort and satisfaction by adhering to brand standards for cleanliness and providing courteous shuttle service to approved locations.

Essential Job Duties:

Shuttle Responsibilities:

• Safely transport guests and approved passengers to designated drop-off and pick-up locations.

• Conduct a pre-shift vehicle safety inspection using a checklist.

• Ensure hands-free device connectivity before starting each shift.

• Maintain vehicle cleanliness by removing trash and performing light cleaning.

• Monitor and maintain necessary service records, including mileage logs.

• Keep the gas tank at an appropriate level and replenish as needed.

• Comply with all traffic laws, regulations, and company policies regarding vehicle operation.

• Warmly greet passengers as they enter/depart the vehicle.

• Ensure all passengers complete the passenger log before departure.

• Offer water to passengers during warm months and assist with luggage as needed.

• Optimize pick-up and drop-off schedules for efficiency.

• Support other hotel departments as needed during downtime.

• Perform additional duties as assigned by management.

Houseman Responsibilities:

• Pick up debris, sweep, dust, vacuum, and clean common areas, restrooms, and exterior spaces.

• Restock and inspect public areas, replacing expired or damaged marketing collateral.

• Wipe door frames, windowsills, walls, baseboards, and arrange furniture properly.

• Clean and disinfect appliances, equipment, furniture, and high-dust artwork.

• Clean mirrors, windows, vent covers, and glass doors.

• Vacuum hallways and common areas.

• Turn in all lost and found articles immediately.

• Perform additional duties as assigned by management.

Qualifications:

• Valid driver’s license with a clean driving record.

• Ability to operate a shuttle vehicle safely and responsibly.

• Strong customer service and communication skills.

• Physical ability to lift, move, and clean as required by housekeeping duties.

• Previous experience in housekeeping, janitorial, or driving roles is preferred.

• Flexibility to work various shifts, including weekends and holidays.

MUST BE BILINGUAL.